Kiosk, Vibrent Health
Enabling a wider access to basic healthcare.
Overview
We set out with the big picture goal of making healthcare more accessible. The kiosk was envisioned to be at libraries and other public places, and allow people to manage their health without having to go to a doctor's office. The kiosk would enable users to measure key health metrics: blood oxygen levels, heart rate, blood pressure, weight, brain activity, and body temperature.
Type
1 of 2 lead designers on the project
Tools
Sketch, Figma
Team & Role
1 of 2 designers
Product manager, creative director, 2 software engineers
Timeline
2 weeks
Contribution
Product Design, User Flows, Wireframes, Iconography
The Problem
We set out with the big picture goal of making healthcare more accessible. The kiosk was envisioned to be at libraries and other public places, and allow people to manage their health without having to go to a doctor's office. The kiosk would enable users to measure key health metrics: blood oxygen levels, heart rate, blood pressure, weight, brain activity, and body temperature.
​
Define the most significant problem you had to solve during this project! What goal did you set? Throughout your case study, you should refer back to this section to justify your design decisions.
​
​
​
The Solution
Summarize the outcomes of the project! What changes were implemented and what was the impact of your design? You don’t need to go into detail yet! Just give a snippet of your achievements.
The Process
Interviews
During the ideation phase of the project, I conducted user interviews to build new personas and to inform the design. Together with the team, we prepared an interview script with 32 open-ended questions, focusing on our target audiences’ values, motivations, and daily routines. In 4 days, I recruited and interviewed 7 users remotely. We referenced the user interview findings throughout the entire design process.
-
What objectives influenced your questions?
-
How many users did you interview?
-
What were the main insights from the interviews?
-
How did you use your findings?
Interviews
During the ideation phase of the project, I conducted user interviews to build new personas and to inform the design. Together with the team, we prepared an interview script with 32 open-ended questions, focusing on our target audiences’ values, motivations, and daily routines. In 4 days, I recruited and interviewed 7 users remotely. We referenced the user interview findings throughout the entire design process.
-
What objectives influenced your questions?
-
How many users did you interview?
-
What were the main insights from the interviews?
-
How did you use your findings?
​Sketches
-
What was the main purpose of your sketches? (e.g.: presenting, testing, brainstorming)
-
What information was the basis for your sketches?
-
If you made multiple versions what were their main differences?
-
Which version did you choose and why?
-
Explain the layout and arrangement of the elements!
-
How did your sketches help you move forward?
​User Journey Map​
-
How and why did you choose which path/s to map?
-
How did you test and validate the map?
-
What did the journey mapping reveal?
-
What were the main pain points of the user?
-
What changed in the design due to user journey mapping?
Take a closer look at the site map here.
Wireframes
-
Did you create high- or low-fidelity wireframes?
-
What tool did you use for wireframing?
-
Did you test with the wireframes? What were your findings?
-
How many iterations did you make?
UI Design
Once the usability issues were resolved, I moved on to design the final screens in Figma. My goal was to create a visual identity that’s aligned with the brand’s values and message, which is: “brand motto”. Also, I’ve checked the competition and took a deep dive into my catalog of references for inspiration.
-
What kind of visual style did you follow and why? (Fresh, corporate, dark, light?)
-
Did you follow any popular guidelines? (Material Design, iOS Styleguide, etc?)
-
What platforms and devices did you design for?
-
How does your final design reflect your learnings about your users?
The Final Product
At the end of it all, we had achieved an incredibly strong, usable product that would allow many to manage their health. The sample shown above is specifically for measuring blood oxygen levels, but this format was followed for the other five devices as well. To see the kiosk in action, click here.